Effective Date: 03-29-26

Last updated: 04-11-26

We want every Astro Fuel order to be out of this world. If something goes wrong, we’ve got you covered.
Here’s how our policy works for coffee and merchandise.

 

Coffee & Consumable Products

Because our coffee is a consumable product, we do not accept returns once an order has been opened or consumed. However, we do stand behind the quality of what we send you.

If your coffee arrives with a genuine quality or fulfillment issue — such as a damaged or unsealed bag, the wrong product, or an item that was clearly compromised during shipping — please contact us within 7 days of delivery and we will make it right with a replacement or a full refund.

To request a refund, please email astrofuelcoffee@gmail.com with:

• Your order number
• A brief description of the issue
• A photo of the product showing the damage or defect

We’ll respond within 2 business days.

Merchandise

We want you to love your Astro Fuel gear. If there’s a problem with your merch — such as a defect, misprint, or damage in shipping — we offer the following options within 7 days of delivery:

• Free Exchange: We’ll send you a replacement item at no cost to you, and we’ll cover return shipping. No hassle.
• Full Refund: If you’d prefer your money back, simply send the item back to us (we’ll provide a prepaid return label) and we’ll issue a full refund once we receive it.

Please note: We are not able to offer exchanges or refunds on merchandise for reasons of buyer’s remorse, wrong size ordered (please refer to the size guide on each product page), or general change of mind. Exchanges and refunds are reserved for cases where there is a defect or error on our end.

Non-Returnable Items

• Opened or consumed coffee products (unless defective — see above)
• Digital products or gift cards
• Items marked as final sale

Refund Processing Time

Once a refund is approved, please allow 5–10 business days for the credit to appear on your original payment method, depending on your bank or payment provider.

Contact Us

Have a question about your order or need to start a return/refund request? We’re here for you:

Astro Fuel
Email: astrofuelcoffee@gmail.com
Website: astrofuel.cafe